Can I purchase online and collect at shop?

  • Sorry, we don’t provide this service at this moment.

Do you offer international delivery service?

  • Sorry, we don’t provide international delivery service at this moment.

Can you arrange combine delivery service for my online order together with my physical shop purchase?

  • Sorry, we don’t provide this service at this moment.

Do I need to create an account before shopping at Francfranc website?

  • Yes, registration is needed for shopping at Francfranc website. Register or sign in as online shop member. We recommend you to sign up for our online member and accumulate online purchase over HK$5,000 within 12 months to become our lifetime VIP member and can enjoy more premium discount privilege.

What kind of personal data need for registration?

  • Registering is simple! Simply input your name and email address for registration.

What kind of payment method accepted at Francfranc online store?

  • We accept VISA, MASTER, AE card, Alipay, Wechat pay, Payme & Atome for payment.

What is Atome?

  • Atome is a "buy now, pay later" mobile app that splits your bill into three equal payments over three months. The mobile app is free to download and free to use for consumers: Atome charges zero interest and zero service fees. You pay 1/3 of the total bill on the spot. The second payment will be due 30 days later, and the third, the following month. You can check out more details on this page