Customer Service Executive / 客戶服務主任

JOB DUTIES

• Handle all customer enquiries and complaints through phone calls and email correspondence
• Liaise with logistics, merchandising and stores on customer delivery and stock issues
• Collect and direct customer feedback on products and service to related internal parties
• Conduct after-sales site inspection in relation to complaint handling
• Prepare regular report / review on complaints
• Assist in other customer service-related matters

 

REQUIREMENTS

• Diploma holder or above, 1-2 year working experience in customer service
• Working experience retail industry would be an advantage
• Proficient in both written & spoken English and Mandarin
• Good inter-personal and coordination skills, detail minded and independent
• Good computer skills in MS Excel
• Location : Causeway Bay

 

Job Offer

• Double Pay
• Medical Benefit
• Birthday Leave
• Marriage Leave
• Study Sponsorship
• Staff Discounts

 

Interested applicants, please send your application letter with FULL RESUME, PRESENT AND EXPECTED SALARY and DATE OF AVAILABLE to Francfranc Hong Kong Ltd via e-mail: recruit@francfranc.com.hk or recruitment WhatsApp 6541 6105